Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
CeleryHQ
  1. CeleryHQ
  2. Celery Support

Technical support

Required fields are marked with an asterisk*
, multiple selections available,
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"bf3b217f37191d8e125ac1053bda826c08fbd58f_lout","branding":{"id":"2","key":"cs","name":"Celery Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d98d6f","headerLinkHoverBGColor":"#d98d6f","headerBadgeColor":"#d98d6f"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/cd1150e9-b9b9-4803-a225-cca80ac19462/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NGI3ODA1OC04Y2E3LTQ0Y2UtODg3Yi03NTUwM2ZkZjA0N2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNkMTE1MGU5LWI5YjktNDgwMy1hMjI1LWNjYTgwYWMxOTQ2MiI6WyJyZWFkIl19LCJleHAiOjE3ODg5NzE5MTgsIm5iZiI6MTc4ODk3MTMxOH0.QomXBKdQq78XeHU4roVl0PTq3cftMEkvYN3FEU4Vz2s&client=84b78058-8ca7-44ce-887b-75503fdf047b&mode=fit","logoId":"cd1150e9-b9b9-4803-a225-cca80ac19462","isLogoAvailable":true,"helpCenterTitle":"We're always here to help","sharedPortalName":"CeleryHQ","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"We're always here to help","sharedPortalName":"CeleryHQ","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2f2e2e","helpCenterTitleColor":"#faa380","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"cs","projectId":10122,"serviceDeskId":2,"name":"Celery Support","description":"<p>Welcome! You can raise a Celery Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"10","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10617,"iconUrl":"https://inboundmuse.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10617","groups":[3],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10600,"iconUrl":"https://inboundmuse.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10600","groups":[3],"key":""},{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10625,"iconUrl":"https://inboundmuse.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10625","groups":[3],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10610,"iconUrl":"https://inboundmuse.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10610","groups":[3],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10645,"iconUrl":"https://inboundmuse.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10645","groups":[3],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10632,"iconUrl":"https://inboundmuse.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[3],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10606,"iconUrl":"https://inboundmuse.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10606","groups":[3],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10626,"iconUrl":"https://inboundmuse.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10626","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[9,10,11,12,14,15,16]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ee2b01c6-8d51-368c-b132-9e040bb7db6a","appLinkName":"System Confluence","appLinkUrl":"https://inboundmuse.atlassian.net/wiki","spaceKey":"CS","spaceName":"Celery Support","spaceUrl":"https://inboundmuse.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":2,"kbLinkDomainURLs":["https://inboundmuse.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NGI3ODA1OC04Y2E3LTQ0Y2UtODg3Yi03NTUwM2ZkZjA0N2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE0ODM4MDI5NzQiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdfSwiZXhwIjoxNzg4OTcyNTE4LCJuYmYiOjE3ODg5NzEzMTgsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.iZvArtuUUmf8yRRUbKIBA3trRKszQcqOLiDD-U-FfBk","targetCollection":"upload-user-collection-1483802974","endpointUrl":"https://api.media.atlassian.com","clientId":"84b78058-8ca7-44ce-887b-75503fdf047b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"933c7435-fc5f-4d02-84d9-8c8d6610e6b9","name":"Menu","categoryUrl":"https://inboundmuse.atlassian.net/servicedesk/customer/portal/2/topic/933c7435-fc5f-4d02-84d9-8c8d6610e6b9","createdAt":"1597132194901"}]},"locale":"en-US","i18nTranslations":{}},"reqCreate":{"id":9,"projectId":10122,"issueType":{"id":"10123","name":"Support"},"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":10606,"iconUrl":"https://inboundmuse.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10606","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components or products","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10010","label":"Allergy Warnings","selected":false,"children":[]},{"value":"10008","label":"Customer Account","selected":false,"children":[]},{"value":"10007","label":"Customer Application","selected":false,"children":[]},{"value":"10006","label":"Customer Website","selected":false,"children":[]},{"value":"10011","label":"Deals","selected":false,"children":[]},{"value":"10016","label":"Delivery Zones","selected":false,"children":[]},{"value":"10009","label":"Management Account","selected":false,"children":[]},{"value":"10015","label":"Manually Adding Orders","selected":false,"children":[]},{"value":"10005","label":"Menu","selected":false,"children":[]},{"value":"10017","label":"Online Payment Gateway","selected":false,"children":[]},{"value":"10013","label":"Order Management System","selected":false,"children":[]},{"value":"10012","label":"Outlets","selected":false,"children":[]},{"value":"10014","label":"Point of Sales","selected":false,"children":[]},{"value":"10018","label":"Printers","selected":false,"children":[]},{"value":"10019","label":"Reporting","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/9","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/9","calendarParams":{"firstDay":0,"date":"2026-09-09T18:28:38+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ee2b01c6-8d51-368c-b132-9e040bb7db6a","appLinkName":"System Confluence","appLinkUrl":"https://inboundmuse.atlassian.net/wiki","spaceKey":"CS","spaceName":"Celery Support","spaceUrl":"https://inboundmuse.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":2,"kbLinkDomainURLs":["https://inboundmuse.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NGI3ODA1OC04Y2E3LTQ0Y2UtODg3Yi03NTUwM2ZkZjA0N2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE0ODM4MDI5NzQiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdfSwiZXhwIjoxNzg4OTcyNTE4LCJuYmYiOjE3ODg5NzEzMTgsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.iZvArtuUUmf8yRRUbKIBA3trRKszQcqOLiDD-U-FfBk","targetCollection":"upload-user-collection-1483802974","endpointUrl":"https://api.media.atlassian.com","clientId":"84b78058-8ca7-44ce-887b-75503fdf047b","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=inboundmuse","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"bf3b217f37191d8e125ac1053bda826c08fbd58f_lout","baseUrl":"https://inboundmuse.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://inboundmuse.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"84b78058-8ca7-44ce-887b-75503fdf047b","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"bf27c561756e4850a4c8779ddd9f04de","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://inboundmuse.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}